02 — Blindless Terms of Service
DRAFT — for attorney review. Not legal advice. Version: tos v0.1 · Effective: [DATE] · Last updated: [DATE]
Plain summary (not part of the legal terms): You can use Blindless to see what your AI bots did. Don't connect things you don't have rights to. Free users choose separately whether to contribute data — that's in a separate license, not here. Enterprise data is never sold. We can end accounts that break rules. [Disputes rules — lawyer to fill.]
1. Who we are and who these Terms cover
1.1 These Terms are a contract between you and [LEGAL ENTITY NAME] ("Blindless," "we," "us"), [entity type, state of formation], at [ADDRESS]. 1.2 "You" means the person who signs up. If you sign up for a business, "you" also means that business, and you promise you have authority to bind it. 1.3 If your business has a signed Enterprise agreement, that agreement and the Enterprise DPA control where they conflict with these Terms.
2. Eligibility
2.1 You must be 18 or older. Blindless is not for children. We do not knowingly collect data from anyone under 13 (or under 18). If we learn we have, we delete it. 2.2 You must not be barred from using the service under US law (for example, sanctions lists). 2.3 [DECISION] Blindless is currently available only to users in [the United States]. (Recommended at launch: block signups from the EU/EEA, UK, and Switzerland until we have a GDPR plan — see 03-privacy-policy §12.)
3. The service
3.1 What Blindless does. You connect AI agents ("Bots") and the accounts they use. Blindless records what the Bots do (tasks, steps, tool calls, outputs, errors, timing, cost) ("Run Data") and shows it in a dashboard with scores and ratings. 3.2 Plans.
- Free (Contributing): dashboard, in exchange for opting in to the Data Contribution License (doc 04).
- Free Private:
[DECISION]limited dashboard, no data contribution. - Enterprise (paid): team dashboard, owner/manager views. Run Data is never sold or licensed to third parties. Governed by an order form and the Enterprise DPA (doc 06).
3.3 We may change features. We'll tell you before we remove a major feature you pay for.
4. Your account
4.1 Keep your login safe. Tell us at [security@blindless.ai] if you think it was misused. 4.2 You are responsible for activity in your account, including by people you invite.
5. Your responsibilities when connecting Bots
5.1 Rights. You only connect Bots, accounts, tools, and data sources you own or are allowed to connect. Connecting them to Blindless must not break any contract or terms you're bound by (for example, an AI provider's or a SaaS tool's terms). 5.2 People in your runs. Run Data can include information about your employees, contractors, customers, or others ("Third Parties"). You are responsible for:
- giving any notice and getting any consent the law requires before their information is captured (including employee monitoring notices — see our template, doc 07);
- not using Blindless to record phone calls, voice, video, or live chats unless all parties have consented where required (for example, California requires all-party consent);
- not routing into Blindless: health records, children's data, government ID numbers, bank account or full payment card data, biometric data, or other sensitive data, unless your Enterprise agreement allows it.
5.3 Acceptable use. Don't: break the law; upload malware; try to access other users' data; reverse engineer Blindless (except where law allows); overload our systems; use Blindless to monitor people in secret; or resell Blindless without our written permission.
6. Your data
6.1 You own your Run Data (as between you and us), subject to the rights you give us here and, if you opt in, in the Data Contribution License. 6.2 License to run the service. You give us a non-exclusive, worldwide license to host, copy, process, and display your Run Data only to provide, secure, and support the service for you, and to make aggregated, de-identified service statistics (for example, "average run success rate across all users") that don't identify you, your business, or any person. [Lawyer: confirm this narrow carve-out is acceptable for Enterprise; doc 06 restricts it further.] 6.3 Data contribution is separate. We only license Run Data to AI companies if you separately opt in to the Data Contribution License (doc 04). Accepting these Terms does not opt you in. You can opt out at any time. 6.4 Enterprise. For Enterprise accounts, §6.3 does not apply and cannot be turned on. We act as your service provider/processor under doc 06. 6.5 Feedback. If you send us suggestions about Blindless, we can use them without owing you anything. (This is about product ideas — not your Run Data.)
7. Our property
Blindless software, design, scores, and documentation belong to us or our licensors. These Terms don't give you any rights in them except to use the service.
8. Third-party services
Your Bots and connected accounts are run by other companies (for example, AI providers, email, CRM, Jira). Their terms apply to them. We aren't responsible for them.
9. Fees (Enterprise and paid plans)
9.1 Fees, billing, and renewal are in your order form or checkout page. 9.2 Taxes are your responsibility, except taxes on our income. 9.3 [Lawyer: add California automatic-renewal-law disclosures (Bus. & Prof. Code 17600 et seq.) if consumer-facing paid plans auto-renew.]
10. Privacy
Our Privacy Policy explains how we handle personal information. California residents: see the "Do Not Sell or Share" link.
11. Suspension and termination
11.1 You can close your account any time in Settings. 11.2 We can suspend or close your account if you break these Terms, if required by law, or to protect users or the service. We'll give notice when reasonable. 11.3 After closing: we delete your Run Data within [30] days (backups within [90] days), except what the law requires us to keep. Contributed data already delivered to buyers is handled as described in doc 04 §7.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS." SCORES AND ANALYTICS ARE ESTIMATES. WE DON'T PROMISE THE SERVICE WILL BE ERROR-FREE OR THAT IT WILL CAPTURE EVERY BOT ACTION. TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES. [Lawyer: conform to state consumer law.]
13. Limits on liability
TO THE EXTENT THE LAW ALLOWS: (a) we aren't liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data; (b) our total liability is limited to the greater of the fees you paid in the 12 months before the claim or [US$100]. These limits don't apply to [our breach of our data-protection obligations / fraud / anything the law doesn't allow us to limit — lawyer to decide].
14. Indemnity
If you (or your business) break §5 (for example, connecting data you have no right to, or not giving required notices) and someone sues us, you will defend us and cover reasonable losses. [Lawyer: consider mutuality for Enterprise.]
15. Changes to these Terms
15.1 We'll post changes and update the date above. 15.2 For material changes, we'll tell you by email or in-app at least [30] days before they take effect. 15.3 We will never use a change to these Terms or the Privacy Policy to start selling or licensing your data, or to expand how contributed data is used, without your affirmative opt-in. Changes don't apply backward to data we already collected unless you agree.
16. Disputes
16.1 Governing law: [STATE], excluding conflict-of-law rules. 16.2 Venue / arbitration / class waiver: [Lawyer to decide.] 16.3 Before filing anything, contact us at [legal@blindless.ai] and give us [30] days to try to fix it.
17. General
Entire agreement (with the Privacy Policy, Data Contribution License if you opted in, and any order form/DPA). If a part is unenforceable, the rest stays. No waiver unless in writing. You can't assign without our consent; we can assign in a merger or sale, but your data choices and the limits on contributed data stay with the data (see doc 04 §10). Notices to us: [legal@blindless.ai], [ADDRESS].
18. Contact
[LEGAL ENTITY NAME] · [ADDRESS] · [support@blindless.ai] · [privacy@blindless.ai]